Help! My flame is too high.
If your flame is too high, or you're getting soot in your jar, extinguish your candle and allow it to cool completely. When safe, trim your wick to 1/8" to 1/4." Use a wick trimmer to get your wick nice and short (nail clippers can work too, if that's all you have). Be sure to keep candle away from vents, fans, or other drafts that can interrupt its natural burn.
Help! My flame is too low.
Keep your wick trimmed in the 1/8" to 1/4" range. Check for and remove any debris or wick trimmings that can clog the wick and cause a low flame. Allow your candle to burn long enough to melt wax across entire surface from edge to edge of jar.
Help! My candle won't stay lit.
First, check the length of your wick. Trim wick to the 1/8" to 1/4" range. If the wick was trimmed too low, very carefully remove some of the melted wax with a paper towel, allow the candle to cool, and re-light. Also, remove any debris or previous wick trimmings that could clog the wick.
Help! I don't hear the crackle.
You may notice a soft or hard to hear crackle when you first light your candle, that's normal. Each burn will create a better crackle as long as you keep your wick trimmed properly. The very best crackle will come from the last half of the jar.
Help! My problem isn't listed here.
Give us an email at email@example.com and we'll get you fixed up in a jiffy.