Terms of Service

Terms of Service — Country Crackle Candle

Last updated: September 14, 2026

Welcome to Country Crackle Candle. These Terms of Service ("Terms") govern your access to and use of countrycrackle.com (the "Site") and any purchase you make through it. "We," "us," and "our" mean Country Crackle Candle, LLC, a New Hampshire limited liability company.

By accessing the Site or placing an order, you agree to be bound by these Terms as they exist on the date of your visit or order. If you do not agree, please do not use the Site.

These Terms include a limitation of liability (Section 18), a dispute resolution and venue provision (Section 21), and a class action waiver (Section 21). Please read them.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order on this Site. By placing an order, you represent that you meet this requirement and that the information you provide is accurate and complete.

2. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new "Last updated" date and take effect when posted. Your order is governed by the version of these Terms in effect on the date you place it. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

3. Products, Descriptions, Photos, and Pricing

We work hard to be accurate in our product descriptions, photographs, and pricing. Please understand:

  • Every candle is hand-poured in small batches, so minor natural variations in color, surface texture, appearance, wax finish, and scent intensity between batches are normal characteristics of a handmade product and are not defects.
  • Screen colors vary. Photographs are representative; the exact shade of a jar, label, or wax may look different on your device.
  • Scent is subjective. How strongly a fragrance throws depends on room size, airflow, ceiling height, and your own sense of smell. A scent that isn't right for you is covered by our Empty Jar Guarantee (Section 7), not treated as a defect.
  • We reserve the right to correct errors in pricing or product descriptions and to cancel any order arising from such an error, even after the order has been submitted or a confirmation email has been sent. If we cancel for this reason, you'll receive a full refund and an explanation.
  • Prices are subject to change without notice. We do not price-match, and we do not retroactively apply a sale price to an order placed before the sale began.
  • Product availability is not guaranteed. Seasonal collections and limited scents may sell out or be discontinued without notice.

4. Orders, Order Acceptance, and Payment

When you place an order, you are making an offer to purchase. Our order confirmation email acknowledges that we received your offer; it is not acceptance. A contract is formed only when we ship your order, and only for the items actually shipped.

We reserve the right to refuse, limit, or cancel any order for any lawful reason, including product availability, quantity limits, pricing or description errors, an address we cannot verify, or suspected fraudulent activity. We may also limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

Payment is processed securely at the time of purchase through our payment processor. You represent that the payment information you provide is accurate and that you are authorized to use the payment method submitted. Placing an order using a payment method you are not authorized to use is fraud and will be reported.

You are responsible for any applicable sales tax, calculated and added at checkout based on your shipping address.

5. Discounts, Promotions, and Gift Cards

  • Unless expressly stated, only one discount code may be used per order, and codes cannot be combined or stacked with other offers.
  • Discount codes have no cash value, cannot be applied retroactively to a completed order, and cannot be redeemed for cash or store credit.
  • Promotional offers, free shipping thresholds, and giveaways may be modified, limited, or ended at any time.
  • We may cancel any order placed using a code that was obtained improperly, altered, shared outside its intended audience, or used in a manner inconsistent with its terms.
  • If a return brings an order below a free-shipping or discount threshold, the discount or shipping benefit may be adjusted in your refund. See our Shipping & Returns Policy.
  • Gift cards are non-refundable, carry no cash value except where state law requires otherwise, do not expire, and cannot be replaced if lost or shared.

6. Shipping and Delivery

We currently ship within the United States only. Processing times, shipping methods, delivery estimates, risk of loss, and our handling of lost, missing, or stolen packages are all governed by our Shipping & Returns Policy, which is incorporated into these Terms by reference.

Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, or other circumstances outside our reasonable control.

Title and risk of loss pass to you when the carrier records a delivery scan at the address entered on your order.

7. Returns, Refunds, and the Empty Jar Guarantee

Our Empty Jar Guarantee and all return, exchange, and refund terms — including the requirement that return shipping is paid by the customer — are set out in our Shipping & Returns Policy, which is incorporated into these Terms by reference.

The Empty Jar Guarantee is a voluntary satisfaction policy we offer on our own terms. It is not a warranty, and nothing in it expands the disclaimers in Section 17 or the limitations in Section 18 beyond the refund it describes.

We reserve the right to decline service, refuse future orders, or decline a refund request where we identify a pattern of excessive returns, repeated claims of non-delivery, or use of the guarantee inconsistent with its purpose.

8. Payment Disputes and Chargebacks

Please contact us before disputing a charge. By placing an order, you agree to contact us at support@countrycrackle.com and allow us a reasonable opportunity — at least seven (7) days from your first message — to resolve any problem with your order before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider.

Nothing in these Terms limits any right you have under law or under your card network's rules. We ask only that you give us the chance to fix it first, which is almost always faster.

Delivery constitutes performance. Where carrier tracking records delivery to the address entered on your order, we have performed our obligations under these Terms. We contest disputes filed on delivered orders and will pursue them through representment, pre-arbitration, and arbitration with the card network as available.

A chargeback does not extinguish your obligation to pay. If a payment dispute is resolved in your favor on merchandise that was delivered to you and not returned to us, you remain contractually obligated to Country Crackle Candle for the purchase price of that merchandise, and we may pursue that amount through any lawful means, including a claim in small claims court. Where permitted by law, you agree to reimburse us for reasonable costs of collection.

We may permanently refuse service to, and cancel the accounts of, customers who file disputes we determine in good faith to be illegitimate.

9. Candle and Product Safety

Fire is dangerous. Read this section before burning anything you buy from us.

By purchasing and using our products, you agree to follow these instructions and any care instructions included with your order or posted on the Site:

Candles

  • Never leave a burning candle unattended. Burn within sight, and extinguish before leaving the room or going to sleep.
  • Keep away from flammable materials, drafts, vents, ceiling fans, children, and pets.
  • Trim the wooden wick to approximately ¼ inch before every burn. An untrimmed wick is the leading cause of excessive flame, sooting, and jar overheating.
  • Burn on a stable, level, heat-resistant surface.
  • Do not burn for more than 4 hours at a time. Stop burning when approximately ½ inch of wax remains.
  • Never move or handle a jar while it is lit or while the wax is molten. Glass becomes hot.
  • Discontinue use if the jar is cracked, chipped, or damaged.

Wax melts

  • Use only in a warmer designed for wax melts, following the warmer manufacturer's instructions. Never melt wax on a stovetop, in a microwave, or over an open flame.

Room sprays

  • For use on air and around the home only. Do not spray on skin, directly on fabric, finished surfaces, or near open flame. Do not spray on or near pets.

Pets and sensitive individuals. Some fragrances may affect birds, cats, and other animals, and may cause irritation in people with asthma, fragrance sensitivity, or respiratory conditions. Ventilate the room, keep pets away from burning candles and warmers, and discontinue use if irritation occurs.

California Proposition 65. Where a product requires a California Proposition 65 warning, that warning is provided on the product packaging or product listing.

Country Crackle Candle is not responsible for injury, property damage, or other loss resulting from improper use, failure to follow these instructions, use of a damaged product, or failure to supervise a burning candle or an operating wax warmer. Our products are intended for use as directed only.

10. Product Claims and Health Disclaimer

Our products are home fragrance products. They are not intended to diagnose, treat, cure, or prevent any disease or condition, and no statement on this Site has been evaluated by the U.S. Food and Drug Administration.

Descriptive terms we use about our ingredients — such as "clean," "non-toxic," "natural," "phthalate-free," "paraben-free," or "dye-free" — describe our formulation and sourcing choices. They are not medical claims and are not a representation that any product is suitable for a person with a specific allergy, sensitivity, or health condition. If you have a fragrance allergy, respiratory condition, or are pregnant or nursing, consult a physician before use.

Full ingredient and fragrance information is available on request at support@countrycrackle.com.

11. Communications and Consent

When you place an order, we will send transactional messages — order confirmations, shipping and tracking notifications, and replies to your support requests. These relate to your purchase and are not marketing.

Marketing email is opt-in. You can unsubscribe at any time using the link in any marketing email or by emailing us.

We do not currently send marketing text messages. If we do in the future, we will only text customers who have affirmatively opted in through a clearly labeled sign-up. Providing a phone number at checkout is not consent to receive marketing texts.

How we handle your information is described in our Privacy Policy.

12. Reviews and User-Submitted Content

We collect and display customer reviews through Judge.me. If you submit a review, testimonial, photo, video, or other content to us — through our Site, a reviews platform, social media, or directly — the following applies:

Your license to us. You grant Country Crackle Candle a non-exclusive, royalty-free, perpetual, worldwide right to use, reproduce, adapt, publish, and display that content in connection with our business, including on our Site, in email, in social media, and in advertising, with attribution limited to the display name you provided.

Your representations. You confirm that the content is your own original work, that it reflects your honest experience with a product you actually received, that you are at least 18, and that it does not infringe anyone's rights or contain anyone else's personal information.

Honest reviews only. We do not pay for reviews, offer compensation in exchange for a positive review, write or solicit fake reviews, or suppress reviews because they are critical. If we ever provide a free product or incentive in exchange for a review, that fact will be disclosed alongside the review. You agree not to submit a review you were paid for by anyone, a review of a product you did not purchase, or a review submitted under a false identity.

Our discretion. We are not obligated to publish any submission. We may decline or remove content that is abusive, threatening, obscene, off-topic, contains personal information, promotes another business, or appears not to come from a genuine customer. We do not remove reviews simply because they are negative.

Removing your review. Email support@countrycrackle.com with your order number and we will edit or remove your review. Removal ends the license above going forward, but we are not obligated to recall materials already printed or distributed.

13. Intellectual Property

All content on this Site — product photos, descriptions, graphics, logos, the Country Crackle Candle name, scent names, branding, blog content, and website design — is the property of Country Crackle Candle, LLC and is protected by copyright and trademark law. You may not copy, reproduce, distribute, scrape, or use any of this content for commercial purposes without our prior written permission.

If you believe content on our Site infringes your copyright, email support@countrycrackle.com with a description of the work, the URL of the material, and your contact information, and we will investigate promptly.

14. Prohibited Uses

You agree not to use the Site to:

  • Violate any applicable law or regulation
  • Attempt to gain unauthorized access to any part of the Site or its underlying systems
  • Scrape, crawl, harvest, or copy Site content for resale or unauthorized commercial use, or use automated means to access the Site
  • Purchase products for resale without our written authorization
  • Interfere with or disrupt the security or proper functioning of the Site
  • Impersonate another person, use another person's payment method without authorization, or provide false information when placing an order or submitting a review
  • Harass, threaten, or abuse our staff

We may suspend or terminate your access to the Site and refuse future orders for any violation of this section.

15. Accessibility

We want everyone to be able to shop with us. We work to keep the Site usable and accessible, and we welcome feedback. If you encounter a barrier to using any part of our Site, email support@countrycrackle.com and tell us what happened — we'll work with you to get you what you need, including taking your order directly if that's easier.

16. Third-Party Links and Services

Our Site contains links to and integrations with third-party websites and services, including social media platforms, carriers, review platforms, and payment providers. We do not control and are not responsible for their content, privacy practices, or terms. Your dealings with them are between you and them.

17. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, COUNTRY CRACKLE CANDLE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or completely secure.

Some states do not allow the exclusion of implied warranties, so some of the above may not apply to you. Nothing in this section affects the Empty Jar Guarantee described in Section 7, or any right you have under applicable consumer protection law.

18. Limitation of Liability

To the fullest extent permitted by law, Country Crackle Candle, LLC, its owner, members, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or our products, including lost profits or property damage, whether based in contract, tort, or any other theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising from your purchase shall not exceed the amount you actually paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations may not apply to you in full.

19. Indemnification

You agree to indemnify, defend, and hold harmless Country Crackle Candle, LLC, its owner, members, and affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of our products, your violation of any law, or content you submit to us.

20. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, labor disputes, carrier failures or service suspensions, supply chain disruptions, power or internet outages, acts of government, epidemics, or war.

21. Dispute Resolution, Governing Law, and Venue

Talk to us first. Before filing any formal claim, you agree to contact us at support@countrycrackle.com with a written description of the dispute and give us thirty (30) days to resolve it informally. Most disputes end here.

Governing law. These Terms and any dispute arising from them or from your purchase are governed by the laws of the State of New Hampshire, without regard to its conflict of law principles, except where the mandatory consumer protection law of your state of residence applies.

Venue. You agree that any claim not resolved informally shall be brought exclusively in the state or federal courts located in Carroll County, New Hampshire, and you consent to the personal jurisdiction of those courts. This does not prevent either of us from bringing an individual claim in small claims court in a proper venue.

Class action waiver. To the fullest extent permitted by law, you and Country Crackle Candle each agree that any claim will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this waiver is found unenforceable as to a particular claim, it remains in effect as to all other claims.

Time limit. To the fullest extent permitted by law, any claim arising from your purchase or use of the Site must be brought within one (1) year after the claim arose, or it is permanently barred.

22. General

Entire agreement. These Terms, together with our Shipping & Returns Policy and Privacy Policy, are the entire agreement between you and Country Crackle Candle regarding the Site and your purchase, and supersede any prior communications.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of business assets.

Headings. Section headings are for convenience only and do not affect interpretation.

Wholesale. Wholesale, bulk, custom, and private-label orders are governed by separate written terms agreed at the time of order. These Terms apply to retail purchases through the Site.

23. Contact Us

Questions about these Terms? We'd rather answer them than have you guess.

Email: support@countrycrackle.com Mail: Country Crackle Candle, LLC · PO Box 54 · South Tamworth, NH 03883