Shipping policy

Shipping & Returns Policy — Country Crackle Candle

Last updated: August 7, 2026

Shipping

Where We Ship

We currently ship within the United States only.

Processing Time

Orders are typically processed and shipped within1-2 business days of being placed. During peak seasons (such as our Fall and Christmas Collection launches), processing may take slightly longer — we'll always aim to get your order out the door as quickly as possible without compromising the care that goes into packing it.

Shipping Methods & Costs

We ship via generally via USPS. Shipping costs are calculated at checkout based on your order size and destination.

Free shipping is automatically applied to orders over $55.

Estimated Delivery Times

Once shipped, delivery typically takes 3-7 business days, depending on your location. These are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control.

Order Tracking

You will receive a shipping confirmation email with tracking information as soon as your order ships. If you have any trouble tracking your package, please reach out and we're happy to help.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.

Packaging & Fragile Items

Our candles are hand-poured in glass jars and packed with care to minimize the risk of damage in transit. However, if your order arrives damaged, please see the "Damaged or Defective Items" section below — we'll make it right.

Refunds, Returns & Exchanges

We want you to love your Country Crackle candle. That's why we back every order with our Empty Jar Guarantee — please read below for full details, along with how we handle damaged items and other situations.

The Empty Jar Guarantee

We're confident you'll love the way our candles smell, burn, and fill your home. If you don't — for any reason — we've got you covered. You have 30 days from the date of delivery to try your candle, and if you're not completely satisfied, we'll give you a full refund. Even if you've used the entire thing. That's the whole idea behind the name: burn it down to an empty jar, and if it didn't live up to your expectations, we'll make it right.

To request a refund under the Empty Jar Guarantee:

  • Contact us at support@countrycrackle.com within 30 days of delivery with your order number
  • Mail the item back to us (the jar, even if empty, and any original packaging) — return shipping is the customer's responsibility
  • Once we receive it, your refund will be issued to your original payment method within 5-10 business days
  • Limit of three Empty Jar Guarantee refunds per year per customer to keep this guarantee sustainable for everyone

Damaged or Defective Items

If your order arrives damaged (for example, a cracked or broken jar) or you receive the wrong item, please contact us within 7 days of delivery at support@countrycrackle.com with your order number and a photo of the damaged item and packaging. We will happily send a replacement or issue a full refund — your choice — at no cost to you.

Outside the 30-Day Window

If more than 30 days have passed since delivery, we're unfortunately unable to offer a refund under the Empty Jar Guarantee. If you have any concerns about an older order, please still reach out — we'll do what we reasonably can to help.

Scent Exchanges

If you've purchased a scent and simply changed your mind before using it, we're happy to help facilitate an exchange for a different scent. Reach out and we'll take care of you.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible at support@countrycrackle.com. Because we process orders quickly, we cannot guarantee a change or cancellation once an order has been submitted, but we'll always do our best to accommodate you.

Gift cards are non-refundable.

Questions?

We genuinely care about your experience with Country Crackle Candle from checkout to unboxing to using our products in your home. If anything about your order isn't right, please reach out — we'd rather make it right than have you left with a bad experience.

support@countrycrackle.com

Country Crackle Candle PO Box 54 South Tamworth, NH 03883